Comments on: Eurostar PR fallouts from tunnel incident

By: How Tunnelvisionaries at Eurostar “Missed the Train” again — Happy Hotelier

Tue, 06 Dec 2011 07:45:24 +0000

[...] Update Dan Beck Daniele Becari, a frequent Eurostar traveler commented here: Eurostar PR Fallout [...]

By: Apalling Eurostar chief executive interview on BBC « Tales and tips from a real Eurostar Client

Sun, 20 Dec 2009 16:08:24 +0000

[...] Eurostar tickets information ← Eurostar PR fallouts from tunnel incident [...]

By: eurostarclient

eurostarclient — Sun, 20 Dec 2009 14:02:16 +0000

One of the agencies is We Are Social, see the above comment and see the comments left on the Techcrunch post. They have been quite active since saturday afternoon, it’s a good sign. I am not sure how much they are authorized to say and/or do.

By: stereojo

stereojo — Sun, 20 Dec 2009 08:29:02 +0000

Does anyone know who Eurostar’s PR agency / Agencies are? Just so I know to avoid in future pitches.

By: A note about today’s Eurostar crisis / we are social

A note about today’s Eurostar crisis / we are social — Sat, 19 Dec 2009 23:47:04 +0000

[...] have questioned both Eurostar’s and our own handling of the situation, with a particular emphasis on Twitter, so I thought it worth [...]

By: Murray Harrold

Murray Harrold — Sat, 19 Dec 2009 20:10:39 +0000

I could not give a fetid dingo’s kidney for Claudia ruddy Shiffer – the PR and everything else disaster was for Mr Murray Harrold and family and Mr Smith and Mr Jones and the heavens knows how many others (including many young children and babies) stranded at Calais and Folkestone because Eursotar can’t get their poxy act together. (Oooh! We have a failed train, let’s send a mate down to have a look!) Actually, it was the (UK) Eurotunnel staff who did a sterling job trying to help stranded people – Eurostar types were pretty thin on the ground (We were there – for 14 hours – and had a long chat with UK Eurotunnel staff so I know). Either Eurostar units are not fit for purpose or if they are, we need to start looking at cost cutting and servicing standards of Eurostar units.

Eurotunnel French staff were hopeless. Their version of crisis management was, well, to go home to bed basically. They did not even have the brains to realise that there is no point trying to load cars stuck in blizzard snow conditions if you leave the car holding area un-salted and uncleared (Oh! And leave bags of salt hidden in green bins – the only people salting the car park and pushing cars out of trouble to help clear the jam were fellow passengers including yours truly whilst French Eurotunnel oafs stood around smoking, laughing and basically watching) So, where is the Eurostar compensation for screwing up the Eurotunnel passengers travel? It’s not only Eurostar PR people that need sacking – the Eurostar line management needs a ruddy good shake up as well. Not to mention the useless, hopeless and dimwitted French Eurotunnel staff WITH THE EXCEPTION OF the one lady at the Calais terminal information desk who was a credit to Eurotunnel. The UK Eurotunnel team were also fan – ruddy – tastic!

So, stuff Claudia ruddy Shiffer who gives a monkeys – WE are the bread and butter of these companies, not her.

By: eurostarclient

eurostarclient — Sat, 19 Dec 2009 19:06:58 +0000

@Jane Precisely where I think their communication should focus immediately after the emergency is sorted.

@Kevin the “PR disaster” will (should) certainly have a long-term impact on a few individuals and hopefully change their organisation. I agree no big business damage considering the virtual monopoly position.

By: Happy Hotelier

Happy Hotelier — Sat, 19 Dec 2009 19:05:25 +0000

As I said
How Tunnelvisionaries at Eurostar “Missed the Train” again…

Would you be satisfied with that offer Kevin?

By: uberVU - social comments

uberVU - social comments — Sat, 19 Dec 2009 19:00:36 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by danbec: @@HappyHotelier @travelrants My take on #Eurostar crisis: http://bit.ly/83wG39 – quoting @techcrunch @coletteballout…

By: Kevin May

Kevin May — Sat, 19 Dec 2009 18:43:29 +0000

Good post, Daniele.

I always wonder whether these “PR disasters” actually end up being anything of the sort in the long-term.

Ok, so Techcrunch has a go at Eurostar for not tweeting (in the grand scheme of things, oh please!) and half a dozen celebrities and ‘celebrity’ members of the digerati have a moan.

Nevertheless, Eurostar, after getting pummelled in the media for 12 hours, then turns round and offers £150 compensation to each passenger and a free ride.

That actually sounds quite a good response under the circumstances. (What else can they do?).

But will Eurostar be irrevocably damaged after all this? Not at all.

Especially once the London-centric media has another dose of snowflu and turns its attention to the next, err, “traffic chaos”, “christmas nightmare”.

Apologies for sounding unsympathetic – but hyperbole rules again.