Comments on: Eurostar communication failure: here is a glimpse of what caused it http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/ Direct Eurostar experience from a regular Paris London commuter Sun, 05 Feb 2012 22:38:54 +0000 hourly 1 http://wordpress.com/ By: eurostarclient http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-55 Tue, 22 Dec 2009 23:11:35 +0000 http://eurostarclient.com/?p=182#comment-55 This blogger story tells a lot about Eurotunnel’s own customer communication skills:

http://ginacolliasuzuki.blogspot.com/2009/12/chunnelgate-eurotunnel-cover-up.html

]]> By: Odyssey in the Snow « Dankrad's Homepage http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-53 Tue, 22 Dec 2009 16:08:03 +0000 http://eurostarclient.com/?p=182#comment-53 [...] between Eurotunnel (running the tunnel) and Eurostar (running the passenger trains). I found this blog post helpful in analysing this. Generally, Eurostar Client seems to be an intersting source for this [...]

]]> By: Eurostar failure: user content and web updates to follow « Tales and tips from a real Eurostar Client http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-47 Mon, 21 Dec 2009 16:38:57 +0000 http://eurostarclient.com/?p=182#comment-47 [...] Eurostar tickets information ← Eurostar communication failure: here is a glimpse of what caused it [...]

]]> By: Eurostar - a technology and communication failure timed perfectly for Christmas | Tnooz http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-46 Mon, 21 Dec 2009 15:01:10 +0000 http://eurostarclient.com/?p=182#comment-46 [...] Why did Eurotunnel, which runs freight and passenger services between Folkestone and Calais, appear to stay in the background and attempt to blame everyone else [as this press release indicates]? [NB: More on this from Eurostarclient] [...]

]]> By: uberVU - social comments http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-45 Mon, 21 Dec 2009 11:49:19 +0000 http://eurostarclient.com/?p=182#comment-45 Social comments and analytics for this post…

This post was mentioned on Twitter by danbec: Eurostar communication failure: here is a glimpse of what caused it http://bit.ly/4wNfId – #eurostar…

]]> By: Valuable Internet Information » Eurostar communication failure: here is a glimpse of what caused … http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-44 Mon, 21 Dec 2009 07:14:20 +0000 http://eurostarclient.com/?p=182#comment-44 [...] See the rest here:  Eurostar communication failure: here is a glimpse of what caused … [...]

]]> By: Valuable Internet Information » Eurostar communication failure: here is a glimpse of what caused … http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-43 Mon, 21 Dec 2009 07:03:59 +0000 http://eurostarclient.com/?p=182#comment-43 [...] More: Eurostar communication failure: here is a glimpse of what caused … [...]

]]> By: Happy Hotelier http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-42 Mon, 21 Dec 2009 01:45:19 +0000 http://eurostarclient.com/?p=182#comment-42 With all the engineering failures that I have encountered with the rebuilding of my hotel, I have become by nature suspicious of engineers’ abilities to cope with matters…I don’t know what it is… suspect they cannot think out of their boxes…as you said yourself: not 1, but 5 trains stuck…

]]> By: eurostarclient http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-41 Mon, 21 Dec 2009 00:37:15 +0000 http://eurostarclient.com/?p=182#comment-41 I am also not convinced by the technical root cause of the problem given so far, but I think it’s not so simple. The extreme cold might have required power generators in the area to shift power to other circuits and for some reason the Eurostar circuits lost power? Maybe an electronic security “feature”?

Also I cannot believe that train 1 goes 1 and gets stuck, train 2 goes in and gets stuck too, and they still allow trains 3 and 4 (and maybe even a 5th one) to go in.

In all cases I trust the engineers to find an answer and do their job. I am much more concerned with the Eurostar communication failure and I will try to learn more.

]]> By: Happy Hotelier http://eurostarclient.com/2009/12/20/eurostar-communication-failure-causes/#comment-40 Sun, 20 Dec 2009 23:49:45 +0000 http://eurostarclient.com/?p=182#comment-40 Ah I see you saw the same Eurotunnel press release as I saw. I now updated my post – and your name:-)

I know the Swiss Lötschberg situation, a 16 km long tunnel that basically connects Bern with the Rhone Valley in Switserland. It was the main artery for trains from Bern to Milan via the Simplon tunnel between Switserland and Milan in Italy until the opening of a new, wider tunnel, the Lotschberg Basis Tunnel in 2007 which is lower than the original one and that now is used for the passenger trains.

Unlike the chunnel shuttles the carriages there are open air. If it is minus 10 outside and you sit in your car on the shuttle it will be fogged all over within a minute after you have entered the tunnel, because the temperature inside the tunnel is approximately 14 to 16 degrees.

My point is that this is a very normal situation in tunnels in areas that can suffer cold wheather. We have many of those all over Europe.

So I fail to understand why Eurostar claims the wheather as a cause of failure of their trains and have a feeling Eurotunnel is more to the point here…

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