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Following the December 09 Eurostar/Eurotunnel accidents, the independent commission has finally released the “Eurostar Independent Review” (what a funny title, isn’t it?). This is a 90 pages PDF document. It’s also published in French as “L’enquête indépendante Eurostar” (PDF). I haven’t read it in full yet.
I already commented yesterday on what I think are the causes of Eurostar communication failure, which have made everything more difficult than necessary for all impacted passengers and families during the tunnel crisis. With today’s information I can focus more specifically on a communication gap between Eurostar and Eurotunnel, the company operating the Channel tunnel.
Now that everyone is safe and “out”, stories start surfacing from all over. In one word: total PR failure. Obviously the twittersphere and TechCrunch are exposing the twitter viewpoint here. I use Eurostar well enough to know that there are good people working there. In ordinary situations, it is an amazingly well oiled machine. 30,000 … Continue reading
Severe weather conditions have caused severe Eurostar traffic disruptions over the night. Apparently, entering warm tunnels from icy-cold weather in both France and UK has caused failures – the root point of failure is not yet known. For the first time in Eurostar history, 5 trains have been stranded inside the tunnel. 3 trains have … Continue reading
Tales and tips from a real Eurostar Client 