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Eurostar Paris, Eurostar train Quality of Service

Free wifi (for good) in the Paris Eurostar Business Lounge

They did it!

For years, up until last month, anyone wanting to connect to wifi in the Business Lounge in Paris had to request an SFR scratch card to reception, with a limited time 20-minute session.

That was hugely time consuming for everyone and often had problems of both quality of service and user experience (which network to connect to, where to put the numbers, who to ask for support, etc…).

The new process is trivial: walk into the lounge, the wifi password of the day is displayed on the reception desk. Sit down, connect, enter password, done.

A small step forward towards pervasive wifi, and we still have a few months to wait for wifi on the train.

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Discussion

4 thoughts on “Free wifi (for good) in the Paris Eurostar Business Lounge

  1. What is the syntax of the password?

    I can get signal from porte B, don’t have a business premier ticket today and badly need wifi access.

    Posted by john | February 5, 2012, 8:43 pm
  2. I’ve noticed in Asia compared to North America and Europe that they’re ahead of the game when it comes to wifi and internet. I wish more public transportation hubs would follow suit.

    Posted by Nomadic Samuel | October 17, 2012, 5:44 am
  3. Further restrictions announced today on Eurostar Frequent traveller loyalty miles. Previously, points were awarded when you booked. Now if you don’t travel, you don’t get the points. These come on top of significant fare increases on all Eurostar routes over last two years, as well as huge cuts in loyalty points. Very annoying for those of us who use these trains a lot.

    Posted by Richard Pendry | October 23, 2012, 10:15 am

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