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They did it! For years, up until last month, anyone wanting to connect to wifi in the Business Lounge in Paris had to request an SFR scratch card to reception, with a limited time 20-minute session. That was hugely time consuming for everyone and often had problems of both quality of service and user experience … Continue reading
This is a cross post from: Jon Worth – How to consistently get London-Brussels or Brussels-London Eurostar tickets for €49 single I’m a regular traveller on Eurostar, and I often travel onwards from Brussels to Germany by train, so much in fact that I am used to booking tickets of DB’s website. In the past … Continue reading
Here it is, Eursotar’s new logo in a full size 3D sculpture at London St Pancras. The perception of a fast train crossing a tunnel is very strong when seeing the sculpture from the side. I have to agree that the printed logo loses much of its pathos and reminds more of a Christmas ribbon … Continue reading
I get so many things done in 2 h 20 on the Eurostar, it’s amazing! Reports, worksheets, presentations, everything gets done very efficiently. So I started wondering why is it the case? Here are the answers and the conclusive 5 best office productivity tips ever.
It’s coming! It’s coming! The news is out – lots of things announced yesterday but the big one that lots of people have been expecting for a long time is finally announced: wifi onboard Eurostar trains!
Following the December 09 Eurostar/Eurotunnel accidents, the independent commission has finally released the “Eurostar Independent Review” (what a funny title, isn’t it?). This is a 90 pages PDF document. It’s also published in French as “L’enquête indépendante Eurostar” (PDF). I haven’t read it in full yet.
I have been very busy personally and professionally to keep following details of the Eurostar accidents, but in the meanwhile I have noticed a couple of personal email letters sent from Richard Brown to all Frequent Travellers. The letters are somewhat fuzzy but they do show a number of initatives and actions being taken at … Continue reading
Now that people start getting back home after the Eurostar tunnel failures on Dec 19th and Dec 20th, first hand witness content starts flowing out. (by first hand I mean not edited or reported by media). Here are a few snippets and links to what we could find today around the web, providing more glimpses … Continue reading
I already commented yesterday on what I think are the causes of Eurostar communication failure, which have made everything more difficult than necessary for all impacted passengers and families during the tunnel crisis. With today’s information I can focus more specifically on a communication gap between Eurostar and Eurotunnel, the company operating the Channel tunnel.
This morning (Sunday Dec 20th) the BBC has broadcast an interview with Eurostar chief executive. I am appalled. 1. The poor guy seems to be there by mistake. Not to be disrepectful, I had flashes of old Mr Bean sketches. What he should have done: be calm, show control of the situation. Not sit back … Continue reading
Tales and tips from a real Eurostar Client 