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Eurostar health and safety

This category contains 8 posts

Eurostar management seems to have learnt a lesson

I have been very busy personally and professionally to keep following details of the Eurostar accidents, but in the meanwhile I have noticed a couple of personal email letters sent from Richard Brown to all Frequent Travellers. The letters are somewhat fuzzy but they do show a number of initatives and actions being taken at … Continue reading

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Eurostar accident: understanding rescue operations

As a frequent Eurostar client, I am much more interested in understanding the rescue procedure/communication issue for my future peace of meind, as I am sure the technical issue will be solved. I have combined information from railforum.co.uk (in particular thanks to Old Timer, boing_uk, O_L_Leigh, captainbigun, EM2 and 91101), other forums and people I … Continue reading

Eurostar failure: user content and web updates to follow

Now that people start getting back home after the Eurostar tunnel failures on Dec 19th and Dec 20th, first hand witness content starts flowing out. (by first hand I mean not edited or reported by media). Here are a few snippets and links to what we could find today around the web, providing more glimpses … Continue reading

Eurostar communication failure: here is a glimpse of what caused it

I already commented yesterday on what I think are the causes of Eurostar communication failure, which have made everything more difficult than necessary for all impacted passengers and families during the tunnel crisis. With today’s information I can focus more specifically on a communication gap between Eurostar and Eurotunnel, the company operating the Channel tunnel.

Appalling Eurostar chief executive interview on BBC

This morning (Sunday Dec 20th) the BBC has broadcast an interview with Eurostar chief executive. I am appalled. 1. The poor guy seems to be there by mistake. Not to be disrepectful, I had flashes of old Mr Bean sketches. What he should have done: be calm, show control of the situation. Not sit back … Continue reading

Eurostar PR fallouts from tunnel incident

Now that everyone is safe and “out”, stories start surfacing from all over. In one word: total PR failure. Obviously the twittersphere and TechCrunch are exposing the twitter viewpoint here. I use Eurostar well enough to know that there are good people working there. In ordinary situations, it is an amazingly well oiled machine. 30,000 … Continue reading

Eurostar disruption causes harsh passenger reactions

Severe weather conditions have caused severe Eurostar traffic disruptions over the night. Apparently, entering warm tunnels from icy-cold weather in both France and UK has caused failures – the root point of failure is not yet known. For the first time in Eurostar history, 5 trains have been stranded inside the tunnel. 3 trains have … Continue reading

Ear problems on the Eurostar

The Eurostar runs at ground level so most people don’t suffer from any issues at all. However, in particular when crossing the Channel Tunnel, there is a slight change in pressure and I often get “closed” ears that I have to pop. I have heard of a few people suffering from headaches when crossing the … Continue reading

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