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I have been very busy personally and professionally to keep following details of the Eurostar accidents, but in the meanwhile I have noticed a couple of personal email letters sent from Richard Brown to all Frequent Travellers. The letters are somewhat fuzzy but they do show a number of initatives and actions being taken at … Continue reading
I already commented yesterday on what I think are the causes of Eurostar communication failure, which have made everything more difficult than necessary for all impacted passengers and families during the tunnel crisis. With today’s information I can focus more specifically on a communication gap between Eurostar and Eurotunnel, the company operating the Channel tunnel.
This morning (Sunday Dec 20th) the BBC has broadcast an interview with Eurostar chief executive. I am appalled. 1. The poor guy seems to be there by mistake. Not to be disrepectful, I had flashes of old Mr Bean sketches. What he should have done: be calm, show control of the situation. Not sit back … Continue reading
Now that everyone is safe and “out”, stories start surfacing from all over. In one word: total PR failure. Obviously the twittersphere and TechCrunch are exposing the twitter viewpoint here. I use Eurostar well enough to know that there are good people working there. In ordinary situations, it is an amazingly well oiled machine. 30,000 … Continue reading
Severe weather conditions have caused severe Eurostar traffic disruptions over the night. Apparently, entering warm tunnels from icy-cold weather in both France and UK has caused failures – the root point of failure is not yet known. For the first time in Eurostar history, 5 trains have been stranded inside the tunnel. 3 trains have … Continue reading
Tales and tips from a real Eurostar Client 